Returns & Exchanges

All electronic/mechanical defective goods can be returned to us within 60 days from the original purchase date for a new item or credit, unless specifically stated otherwise.

This warranty does not apply to goods with physical damage such as a broken/cracked screen or torn cables. Our goods undergo a thorough 3-step process before delivery:

  1. At the manufacturer/supplier: products are individually checked for all functionalities such as touch/LCD/camera/proximity/strength/flexibility and various other functions.
  2. Upon receipt of goods: products are again checked for all functionalities such as touch/LCD/camera/proximity/strength/flexibility and various other functions.
  3. Prior to delivery of goods to you: To complete our verification process, we check the goods to be delivered one last time for any damage to connectors, screen, glass panel, cables, casing, and packaging.

We always do our best to package your ordered products as securely as possible for transportation through our delivery services. However, it is unfortunate if your order is delivered to you with damage. In most cases, this transport damage occurs during the sorting or delivery of your package. If your package does not look good or you suspect that your products are damaged, do not open your order but take photos immediately and send them to us.

 

Important message for returning products to us

  • Please do not send products or shipments to us without confirmation of your RMA ticket via email. All products or shipments without confirmation will be returned to you immediately.
  • You will receive from us via the RMA service email the address where the products can be returned. Please do not use an address from the internet/phone book/social media or other places, as this is a different mailbox. Unfortunately, we cannot process shipments sent to an incorrect or different address from our RMA department.
  • Please always include the RMA confirmation (approval) you received via email with the shipment. This way, we know which RMA procedure and products it concerns. Shipments sent to us without RMA confirmation paper, unfortunately, cannot be processed.
  • Please pack your products within the return shipment as securely as possible. You are responsible for the transportation of the goods to us.
  • Make sure to send the product(s) and the RMA document together in the same shipment.

 

Types of Return Requests

  • Store Credit:
    When selecting “Store Credit,” also known as a discount code, you will receive a code via email. This email will indicate the value of the code, and often the reason for assigning the code is also mentioned.
    You can use this code for your next order, where its value will be deducted from the amount to be paid. This method offers the fastest reimbursement compared to “replacement” and “refund.”
  • Replacement:
    When selecting “Replacement,” the returned product will be replaced with a new one at no cost. This new product will be sent with your next order.
    If you need the product urgently, please contact us.
  • Refund:
    When choosing “Refund,” the total amount of your return will be credited to a voucher, which will then be refunded to your bank account. The refund will be processed within 14 days.
    We strive to use the payment method you originally used. If this is not possible, the credit will remain open, and you will need to contact us for an alternative refund method.
    Please note that in cases of products no longer needed or incorrectly ordered, restocking fees may sometimes apply.

 

Electronic/Mechanical Defects (DOA, Dead On Arrival)

If your package or ordered product has physical damage: Please contact us within 24 hours via email or phone. Always send photos of the product or damaged shipping box so that we can submit your claim to the carrier. Send clear photos of the entire shipping box and the damaged products (front, back, side view).

If your ordered product has an electronic/mechanical defect: Open an RMA ticket within 7 days of noticing the defect. Your product has a warranty of 30-60 days. When opening the RMA ticket, please clearly indicate what is wrong with the product. Also, please include photos/videos for illustration.

If you do not open the RMA ticket on time, we unfortunately cannot process your request.

Note: In case of DOA, always keep your product in its original packaging and plastic materials. Unfortunately, we do not accept products if they are not returned in the original packaging and materials or if they have damage to the original packaging and materials. Therefore, always test your product thoroughly before installing the part in your device. We also do not accept products with obvious signs of use such as scratches and stains.

To request an RMA ticket, follow this link: https://www.repairbase.eu/rma

 

You Ordered the Wrong Product

Technically, we are not responsible if you have ordered the wrong part from us. For example: You need a black-colored screen, but you ordered a gold-colored screen.

But that doesn’t mean we don’t want to help our customers in case of a mistake. You are, of course, responsible for sending the return shipment and ordering the correct part, including the costs.

When processing the return shipment, the products, and the inventory, we may in some cases charge you if it requires a lot of administration. Incorrectly ordered products must be reported to us via an RMA ticket within 7 days of the original purchase date.

To request an RMA ticket, follow this link: https://www.repairbase.eu/rma

 

You Received the Wrong Product

If you have received the wrong product in your order, we kindly ask you to follow the steps below within 7 days of receipt:

  1. 1. Take clear photos of the product you received, including packaging, and the product you need.
  2. 2. Send these photos via an RMA ticket and email to info@repairbase.eu, indicating your order number.
  3. 3. Upon confirmation of the error, we will contact you immediately by phone or email to correct it for you. If you prefer a refund, this is of course also possible.

 

The Following Rules Apply to All RMA Requests

  • All returned products must be in their original packaging and materials.
  • All returned products must be returned in the same condition as received, without signs of use such as scratches, stains, and bends.
  • All returned products without our factory or company stamp (“RB”, “Repairbase”, “R”, “RPARTS”) will not be processed.
  • All returned products sent to us without approval of shipment will be immediately canceled and returned to you.
  • All returned products sent to us without valid reason will be immediately canceled and returned to you.

 

Terms of Changes

These terms for RMA products may be changed at any time without notice.