Returns & Refund Policy
Last updated: 04-03-2026
This Returns & Refund Policy applies to purchases made through https://repairbase.eu and is provided by:
MB Lumera
Company number: 307555210
Registered address: Linkmenų g. 58-46, LT-08217 Vilnius, Lithuania
Email: info@repairbase.eu
1. Right of Withdrawal (EU Consumers)
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day you receive the goods.
To exercise your right of withdrawal, you must notify us of your decision by contacting us at:
Your message should include:
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Order number
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Product(s) you wish to return
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Your name and contact information
2. Return Conditions
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be returned in its original packaging where possible
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Proof of purchase (order confirmation or invoice) must be included
We reserve the right to refuse returns if goods show signs of use, damage, or missing components that reduce their resale value.
3. Return Process
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Contact us at info@repairbase.eu to request a return.
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Wait for return instructions from our support team.
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Pack the item securely.
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Send the return shipment to the address provided in the return instructions.
Customers are responsible for return shipping costs, unless the return is due to:
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defective goods
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incorrect item delivered.
We recommend using a tracked shipping method, as we cannot guarantee receipt of returned items without tracking.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund.
If approved:
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Your refund will be processed within 14 days
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The refund will be issued using the original payment method, unless otherwise agreed.
Shipping costs are non-refundable, unless the return is due to an error on our part.
5. Damaged or Defective Items
If you receive a product that is:
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damaged
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defective
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incorrect
please contact us immediately at info@repairbase.eu.
Please include:
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your order number
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description of the issue
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photos of the product if possible.
We will arrange a replacement, repair, or refund, depending on the situation.
6. Non-Returnable Items
The following items may not be eligible for return:
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items damaged by misuse
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items returned incomplete or missing parts
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products that were custom-made or specially ordered
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sealed items that were opened and cannot be returned for hygiene or safety reasons (where applicable)
7. Exchanges
If you wish to exchange a product for another item, please contact us at info@repairbase.eu.
The fastest way to ensure you receive the desired product is usually to:
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Return the original item
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Place a new order.
8. Late or Missing Refunds
If you have not received your refund:
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Check your bank account again.
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Contact your payment provider or credit card company.
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If the issue persists, contact us at info@repairbase.eu.
If you need further assistance regarding returns or refunds, please contact us:
Email: info@repairbase.eu
Company: MB Lumera
Address: Linkmenų g. 58-46, LT-08217 Vilnius, Lithuania